No Risk
100 Day Returns

Changed Your Mind? No problem.

Our Returns Process

We offer a 100 day no quibble returns policy. If you wish to return your item we have two return options to suit what you need. From a simple standard return to free return & exchange.

Standard Returns

Need to return your item? Still unsure? That's no problem, there's no rush, we offer you a 100 day window. Simply notify us of your intention to return and send it back to our return address:

Returns, Chosen By Jessica, Norway House, 58 Albert Rd, Colne, BB8 0AD

Please include a note inside with your delivery address and order number for us to process the return. Please be aware many of our products are fragile. We take a great amount of care packing items for despatch and these will need to be carefully repacked for the journey back and sent via a fully tracked courier. We cannot be held responsible for damage where we have not packed the item ourselves or for items that go missing on the return leg. Please use a reputable courier.

Items will need to be in an unused condition and with the original packaging. Seasonal Items such as Christmas decoration or wedding decor are not eligible for our extended 100 day returns.

Free Returns / Exchanges

All our customers are eligible for our free returns scheme. We offer any customer who wishes to return an item the chance for a free return using our selected courier paid for by us! Please note this pre paid returns scheme is only available for customers who wish to return for an exchange or store credit and not for a full monetary refund (for this please see our standard returns process). To use this service please get in touch with us using the form below.

Items will still need to be well packed and in a new and unused condition.

Customers will also be required to print the returns label and be able to drop the parcel off at one your local DPD drop off points. These are usually close by and can be found using the DPD website below:

https://www.dpdlocal-online.co.uk/products-and-services/dpd-drop-off

Common drop off points include Sainsburys, Co-op and Matalan however please check the website to confirm the nearest point in your area.

Return Questions & Contact Form